Friday 9:00 AM - 10:10 AM · Room A405

Conducting User Research to Drive Your Intranet Design

Emily Mancini

Founder & Executive Director, Left Uncharted

Intranet teams are responsible for creating intuitive experiences for employees to find the right content at the right time, enabling them to better do their jobs. Many organizations forget to include employees in the development process introducing the risk of creating a solution that fails.

In this session, we will discuss how to develop a user research plan, conduct virtual qualitative usability testing, and communicate the results across your organization. Learn how user research can help you achieve your business goals and identify 85% of the usability problems early in your development process. Create a human-centered process in your organization to yield the best results.