Principal Engineering Manager Microsoft 365 Copilot for Sales combines generative AI with role-based agents that seamlessly integrate with leading CRM platforms such as Salesforce, ServiceNow, and Dynamics 365. In this session, you'll learn how to unlock even greater value by using Copilot Studio and the Power Platform to extend and customize these AI-powered experiences. We'll explore how to enrich existing Copilot Skills—like meeting preparation, roadmap controls, and account or opportunity summaries—across both assistive and chat-based experiences. You’ll also see how to build and integrate entirely new skills tailored to your organization’s needs within Copilot for Sales Chat scenarios. This session includes hands-on coding examples that demonstrate how to build custom connectors to your own data sources and develop plugins in Copilot Studio, enabling seamless integration with Copilot for Sales. Whether you're a developer, solution architect, or business technologist, this session will equip you with the tools to take Copilot customization to the next level.Friday 12:30 PM - 1:40 PM · Room 431
Extending Microsoft 365 Copilot for Sales with Copilot Studio and Power Platform
Gaurav Sisodia