Wednesday 2:00 PM - 3:10 PM · Room 443-444

Transforming Public Sector with Microsoft 365 and Power Platform: Lessons from the City of Seattle

Dan Lewis

Digital Transformation Leader | Driving Innovation, Empowering People

Public sector organizations face unique challenges when modernizing IT services, from navigating complex governance requirements to ensuring scalability for diverse teams. In this session, explore how the City of Seattle leveraged Microsoft 365 and Power Platform to transform collaboration, streamline processes, and enhance operations for a workforce of over 10,000 employees.

Whether you work directly in the public sector or support public sector clients, this session will provide practical strategies and actionable tools to drive meaningful change. Learn how to address public sector-specific obstacles—such as compliance, governance, and accessibility—while achieving scalability, user adoption, and operational excellence.

In this presentation, you will learn:

1. How the City of Seattle modernized collaboration and automation services using Microsoft 365 and Power Platform to enhance efficiency and service delivery.
2. Strategies to tackle unique public sector transformation challenges, including governance, compliance, and accessibility.
3. Scalable best practices for driving user adoption and operational success with Microsoft 365 and Power Platform in government and large organizations.