Tuesday 1:30 PM - 5:00 PM · Room 611

Microsoft 365 User Adoption Master Class

Sarah Haase

Microsoft MVP | M365 enthusiast | Principal Product Manager | User adoption advocate

A smooth deployment isn't enough. Driving effective utilization of SharePoint and Microsoft 365 is more than building effective migration strategies, training users on key features or sending out marketing emails. This master class provides a deep-dive on the components of user adoption. You'll learn why user adoption programs succeed and fail, gain practical experience designing adoption strategies and learn how to leverage innovation games to build consensus.

During this workshop, you will: • Learn the basic foundations of user adoption, including key intrinsic and extrinsic motivators • Understand how different types of users in your organization can make (or break) your chances of user adoption success • Understand how innovation games can help drive shared understanding, uncover user requirements and drive engagement/enthusiasm • Examine real-world user adoption programs and determine how and why they were successful