Tuesday 1:30 PM - 5:00 PM · Room 435-436

RPA Unleashed: Automating Mundane Tasks to Reclaim Your Time

Ready to free up your schedule and focus on what truly matters? Join Daniel Christian, a Microsoft MVP and certified training for RPA Unleashed, where you'll master the art of automating everyday tasks using cutting-edge tools. This workshop explores essential strategies for streamlining workflows, including: • Automating repetitive daily activities to save time and reduce errors. • Seamlessly integrating cloud and desktop tools for unified operations. • Effectively managing authentication credentials for secure automations. • Enhancing logging practices for robust tracking and troubleshooting. • Setting up enterprise-level automations with best-in-class requirements. • Unlocking the full potential of Copilot features for advanced automation. Whether you're just starting out or aiming to scale your efforts to an enterprise level, this workshop equips you with the knowledge and tools to unleash the full potential of RPA in your organization.

Wednesday 8:20 AM - 9:40 AM · Ballroom 2

Keynote: Being a Productivity Changemaker in the Era of AI

Every day we need to get stuff done. Microsoft technology is here to help. Our keynote will focus on the innovation being delivered across AI and Collaboration experiences including Microsoft 365 Copilot, Microsoft Teams, SharePoint and more. We'll also cover the best ways to skill your workforce to ensure you are delivering business value with all the technology has to offer.

Wednesday 9:40 AM - 10:20 AM · Ask the Experts Booth

Ask the Experts - 1

Stop by the Ask the Experts booth in the Expo Hall to engage in one-on-one conversations with subject matter experts - our speakers! Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Wednesday 10:20 AM - 11:30 AM · Room 435-436

Unlock the value of Copilot Studio Autonomous Features to Simplify Mundane Tasks

In this session, discover how the latest autonomous agents in Copilot Studio are revolutionizing team productivity by leveraging AI generative knowledge to automate and streamline everyday tasks. These powerful tools can significantly reduce manual work, allowing your team to focus on higher-value activities. Learn how to scale your operations with these intelligent features that make routine tasks effortless and efficient. By the end of the session, you'll have actionable insights into how to integrate these autonomous agents into your workflow and unlock unprecedented value for your team.

Key takeaways include:

• Why this feature is different than cloud flows.
• How to build and enhance an autonomous agent.
• How Generative AI orchestrates the workflow.

Wednesday 11:40 AM - 12:50 PM · Room 447-448

Real-World Microsoft 365 Governance in the Age of AI

In a time where everyone is expected to innovate faster, deliver more value, and do it all under tight budget constraints, effective governance is more critical than ever. Microsoft is at the forefront of driving this innovation with their Copilot “GenAI-as-a-Service” offering along with create your own custom agents with Copilot Studio & Azure AI Foundry. However, these benefits are not without their challenges including:

· Ensuring AI doesn’t expose sensitive data to those who should not have access to it

· Improving data quality to ensure AI returns accurate answers

· Balancing operational costs while embracing innovation

Join us for a deep dive into best practices for governing Microsoft 365 in this new world of AI & Copilots. We’ll explore some of the tools that Microsoft makes available, while also pointing out some of the gaps. Whether you’re facing complex compliance requirements, struggling with data sprawl, or simply looking for ways to do more with less, this session will provide the real-world strategies needed to thrive in today’s AI-driven landscape.

Wednesday 12:50 PM - 2:00 PM · Ask the Experts Booth

Ask the Experts - 2

Stop by the Ask the Experts booth in the Expo Hall to engage in one-on-one conversations with subject matter experts - our speakers! Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Wednesday 2:00 PM - 3:10 PM · Room 445-446

Running a High-Performing Service Desk: Structure, Automation and Documentation

A successful service desk depends on the right structure, automation and documentation to ensure efficiency and consistency. This session explores best practices for organizing service desk operations, including queue management, ticket categorization, issue tracking and standardized templates. Attendees will learn how to streamline workflows, reduce inefficiencies and create a scalable support framework that enhances both technician productivity and end-user experience.

Key Takeaways: • How to structure a service desk for efficiency, including queues, ticket categories and issue types. • Best practices for IT documentation to improve knowledge sharing and reduce errors. • The role of automation in enhancing ticket routing, escalation and response times. • Strategies for optimizing workflows to boost technician productivity and service consistency. • How to build a scalable, adaptable service desk that meets evolving IT and business needs.

Wednesday 3:10 PM - 4:00 PM · Ask the Experts Booth

Ask the Experts - 3

Stop by the Ask the Experts booth to engage in one-on-one conversations with subject matter experts- our speakers! Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Wednesday 3:20 PM - 3:40 PM · Solution Stage

Build a Secure & M365 Copilot-ready Data Environment

For years, organizations have struggled with information sprawl, file oversharing, and poor data management in collaborative spaces like Teams, SharePoint, and file shares. Now, GenAI tools like Microsoft 365 Copilot are exposing these long-standing challenges, making strong data governance a critical first step in securing data and ensuring Copilot readiness. Without clear structures, access controls, and permissions, AI surfaces these issues – amplifying risk, eroding trust, and halting adoption.

In this session, you’ll learn practical governance strategies to secure your Microsoft 365 collaborative environment while enabling effective Copilot and GenAI use. We'll cover best practices for collaborative information architecture, data inventory, workspace-based RBAC, and external sharing management, along with key steps to prepare your content for Copilot while maintaining security and compliance.

Attendees will also receive a starter template to jumpstart their Copilot and content governance strategy.

Wednesday 4:00 PM - 5:10 PM · Room 443-444

Unlocking the Full Potential of Microsoft 365: Boosting Digital Literacy and Collaboration

Recent research reveals that only 26% of employees fully utilize Microsoft 365’s robust collaboration tools. This session will explore real-world data from over 136,000 M365 users, uncovering common pitfalls and best practices that can significantly enhance digital literacy.

Attendees will gain insights into how small yet impactful behavioral changes—such as shifting from email to Teams channels—can dramatically improve workplace communication and collaboration. By understanding these trends, organizations can maximize their investment in Microsoft 365 while fostering a more connected and productive hybrid work environment.

This session will focus on practical strategies to enhance digital workplace effectiveness, equipping attendees with actionable takeaways to drive real change.

Wednesday 4:00 PM - 5:10 PM · Room 447-448

Azure-centric, Cyber Resiliency, and Protection for Microsoft 365, Server, and Endpoints

Strengthening your Microsoft 365 cyber-resiliency through reliable data protection is crucial. Learn how to enable zero and low-cost storage for protection, recovery, archiving, compliance, and content search. In this session, we will feature live demonstrations with Azure, including:

• Granular, release independent restores for Microsoft 365 apps and file data surrounding Microsoft 365
• How to use Microsoft OneDrive as an innovative, smart, free and secure storage target
• The options and benefits of public and private cloud storage
• How to enable a full turnkey data protection SaaS solution
• The easy way to search across data within Microsoft 365 for E-discovery and compliance
• Smart, tiered archiving for legacy data within Microsoft 365, SharePoint, and Exchange
• How to meet compliance and data sovereignty requirements

Thursday 9:40 AM - 10:20 AM · Ask the Experts Booth

Ask the Experts - 4

Stop by the Ask the Experts booth to engage in one-on-one conversations with subject matter experts - our speakers! Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Thursday 10:20 AM - 11:30 AM · Room 443-444

Build Intelligent Applications with AI and Power Platform

Effective solutions begin with a deep understanding of the problem and a clear gathering of requirements before development begins. Join Daniel Christian, a Microsoft MVP and certified training and he will walk you through the journey of transforming user needs into intelligent, AI-driven solutions using the Power Platform.

Key takeaways include:

• Plan Designer: Learn to structure your project by mapping out clear steps and visualizing workflows aligned with business objectives.
• Dataverse Tables: Discover how to create a robust, scalable data model that serves as the foundation of your application.
• Canvas Apps: Master the art of building intuitive, user-focused interfaces that blend creativity with functionality.

By the session's end, you’ll be equipped with the knowledge to design and deliver AI-powered solutions that tackle real-world challenges.

Thursday 12:50 PM - 1:50 PM · Ask the Experts Booth

Ask the Experts - 6

Stop by the Ask the Experts booth to engage in one-on-one conversations with subject matter experts - our speakers! Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Thursday 3:10 PM - 4:00 PM · Ask the Experts Booth

Ask the Experts - 7

Stop by the Ask the Experts booth in the Expo Hall to engage in one-on-one conversations with subject matter experts - our speakers!. Participants can sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.

Thursday 4:00 PM - 5:10 PM · Room 447-448

Cleaning Up the BI Mess: A Roadmap to Effective Reporting Governance

When it comes to BI Governance, everyone talks a good game, but very few deliver the goods. Instead, most organizations present their users with reporting systems that are littered with obsolete, duplicative, and unused reports. BI analysts waste countless hours building reports that overlap with existing content, and everyone becomes frustrated by the lack of BI usage due to ineffective reporting governance. In this webinar, we will present a roadmap for cleaning up this mess to create an effectively governed reporting ecosystem. You will learn:

1. Why most governance efforts are half-measures, doomed to failure
2. The key steps to cleaning up your BI Environment
3. Example ways to govern your reporting portfolio:

• Identifying report duplicates
• Removing obsolete and overlapping reporting
• Publishing clean reporting in a catalog enriched with metadata
• Alerting report creators when they create new reports that appear to duplicate existing reporting

Thursday 4:00 PM - 5:10 PM · Room 340-342

Delivering a Scalable, Secure Data & AI Platform

AI isn’t magic—it’s powered by data. But most organizations struggle to make that data usable, scalable, and secure enough to activate real AI value. This session explores how to design and implement a modern data platform that enables AI across both structured and unstructured data types.

We’ll break down best practices for architecting data estates that are flexible, governed, and AI-ready—leveraging Microsoft Fabric and Azure as reference platforms. Whether you're operating in a single cloud, hybrid, or multi-cloud environment, the principles and approaches shared are broadly applicable and grounded in real-world use cases.

By the end of this session, you’ll walk away with a blueprint for activating AI in your business, while maintaining enterprise-grade scale, security, and performance.

Key Takeaways • Design a future-ready data foundation that scales securely across structured and unstructured data for AI activation. • Leverage Microsoft Fabric and Azure to unify data, simplify governance, and accelerate time-to-insight. • Apply proven best practices to implement a scalable, secure, and AI-ready platform—regardless of your cloud environment.

Friday 10:20 AM - 11:30 AM · Room 445-446

Ensuring brand consistency with Microsoft 365

Learn how to keep your brand consistent and improve your digital presence using SharePoint, Office, Stream, and Designer.

This session will explore effective strategies for leveraging these powerful tools to maintain a cohesive and recognizable brand identity. By integrating the functionalities of SharePoint, Office, Stream, and Designer, you can create a unified digital experience that reflects your brand's values and aesthetics.