Monday 9:00 AM - 5:00 PM · Room D

Microsoft 365 & The Power Platform - The Ultimate Starter Kit

Microsoft 365 is the world's leading productivity suite that empowers you to work from anywhere, on any device, with a range of cloud-based apps and services. Microsoft’s Power Platform is a set of low-code or no-code solutions that enable you to build custom apps, automate workflows, and analyze data. In this workshop, you will be provided with a detailed exploration of these platforms, incorporating examples from real-world applications. We will of course look at how Copilot integrates with each product along the way! This information is useful if you've moved to the cloud, are thinking about moving, or are still exploring its value.

Some of the topics covered: • An overview of Microsoft’s cloud platforms and the evolution of collaboration. • An introduction and best practices for collaborative work in Microsoft 365, encompassing Microsoft Teams, SharePoint, and Viva Engage. • A primer on the Power Platform's favored tools: Power Automate, Power Apps, and Power BI. • An in-depth look at the workings of Microsoft 365 Groups. • Hands-on exercises and examples for integrating the Power Platform and Microsoft 365 to achieve business goals – bring your laptop and have company permission to use the services covered.

This starter kit is designed to enhance your understanding of the features within your cloud platform and learn how it can be leveraged within your organization.

Wednesday 8:30 AM - 9:40 AM · General Session Room

The Practical Nature of Working in the Future Present

Discover today what you can immediately put into practice tomorrow. Take a bold step and choose your next Microsoft tech adventure.

We’ll share news and demos of recent announcements, with roadmap highlights – to prepare you for what's to come. And then we walk through proven scenarios, examples of what you can do right now – from employing Copilot and AI, to enhancing employee experiences, to integrating content services that streamline your work. It’s all grounded by real-world use and adoption.

Discover ways to optimize your investments in Copilot, Teams, Viva, SharePoint, OneDrive, and more. This keynote is your map – a guide to your future present of Microsoft 365, ripe with opportunity.

Wednesday 9:50 AM - 11:00 AM · Room 9

Power Up Teams Phone with Contact Centers

In this session, we will explore the various options available for integrating contact centers with Microsoft Teams Phone. As Teams Phone continues to see remarkable global growth, with over 20 million active users and 91% of Fortune 100 companies utilizing it, the need for modernizing contact centers alongside telephony updates has become crucial.

We will delve into the different contact center solutions that complement Teams Phone, ranging from high-end customer relationship management-focused solutions to custom-built sophisticated contact center solutions and small call centers with basic call handling. Attendees will gain insights into the common functionalities of contact centers, such as call distribution, power dialers, analytics, call recording, and more.

Additionally, we will discuss the crucial role of AI in modern contact centers, highlighting how generative AI accelerates transformation by capturing digital signals, connecting and synthesizing data, and driving efficient service. We will also cover Microsoft's contact center options, including Teams Phone's basic and advanced call control capabilities, Teams Premium add-ons, and the benefits of using certified third-party contact centers.

By the end of this session, participants will have a comprehensive understanding of how to leverage Microsoft Teams Phone with contact centers to enhance customer engagement and streamline operations.

Key Takeaways: • Understanding the growth and impact of Microsoft Teams Phone in the enterprise landscape. • Exploring various contact center solutions that integrate with Teams Phone. • Learning about the common functionalities and tools used in modern contact centers. • Discovering the role of AI in transforming contact centers. • Evaluating Microsoft's contact center options and third-party integrations.

Target Audience: This session is ideal for IT professionals, contact center managers, and business leaders looking to modernize their contact centers and improve customer engagement using Microsoft Teams Phone.

Wednesday 11:40 AM - 12:50 PM · Room B

The Future of Meetings: Navigating Microsoft Teams Premium's Advanced Features

Step into the future of corporate communication with 'The Future of Meetings: Navigating Microsoft Teams Premium's Advanced Features'. This session is a deep dive into the world of Teams Premium, showcasing its cutting-edge features designed to transform your meeting experiences. We'll explore each feature in detail, discussing its practical applications and benefits for your organization. From setting up advanced meeting options to enhancing end-user engagement, you'll gain insights into the full spectrum of Teams Premium capabilities. Our hands-on demonstrations will guide IT Admins through the configuration process while providing business leaders and corporate communications professionals with a clear view of the user experience. Whether it's about facilitating seamless large-scale webinars or conducting interactive town halls, this session is your roadmap to mastering Microsoft Teams Premium. Join us to unlock the potential of next-generation meetings and propel your organizational communication into a new era of efficiency and engagement.

Wednesday 11:40 AM - 12:50 PM · Room D

10 Must Dos for Success Copilot Adoption and Usage

In this session we will discusss learnings from real life customers deploying Copilot. We will cover mistakes and lessons learned that halted or limited Copilot adoption within their organizations. If you are planning to deploy Copilot or are wondering why your usage is not as high as you expected, this sessions is for you.

Wednesday 2:20 PM - 3:30 PM · Room 1

Integrating Forms with Teams for Real-time Responses

Do you ever wonder what your Microsoft Team members are thinking or what their thoughts are on a specific topic or initiative? Microsoft Forms is a powerful and versatile tool that allows you to create surveys, quizzes, and polls that can be responded to by your Team members which allows you to view real-time responses from your participants. These results can then be exported to an Excel spreadsheet for additional analysis, and to generate some neat visual charts or graphs using Power BI.

In this session we are going to introduce and discuss the different types of uses for Forms, how to create a form on a Microsoft Teams channel, explore the configuration options for these forms, as well as how to export the results for use in other Microsoft products, like Power BI.

Wednesday 4:20 PM - 5:30 PM · Room 1

Get started with Adaptive Cards for Microsoft Teams using Microsoft Lists and Power Automate

Adaptive Cards are everywhere. They are an incredibly versatile way to create actionable messages in the Microsoft 365 and Power Platform ecosystem.

In this session, we will transform traditional email reminders into interactive, informative, and actionable user experiences using Adaptive Cards. We will showcase Microsoft Lists, Microsoft Teams and Power Automate using a maker approach solution development.

We hope that after this session, you'll want to integrate Adaptive Cards into every solution you build!

Wednesday 4:20 PM - 5:30 PM · Room 2

Deep dive into Microsoft Teams Channels

Microsoft Teams consist of three main channel categories: Standard, Private, and Shared. In this session, we will review the functionality and differences of each channel and explain the use case scenario of each one. We will explain the architecture of each channel, the differences between the previous Guest experience and the current B2B architecture, and how to best collaborate with others within your tenant or external users. We will finish the session by discussing how you can govern access to your data in each channel scenario.

Thursday 1:30 PM - 2:40 PM · Room 2

Teams In The Architecture

Microsoft Teams is revolutionizing how we collaborate in business. However, many organizations struggle with their Teams implementation due to complexities and misunderstandings of how Teams impacts their Architecture. This session will cover how we can architect our intranet with Teams in mind, not only to reduce duplication of sites, but to use existing team sites with Microsoft Teams. We'll also discuss: • How Microsoft Teams fits into intranet architecture • Security best practices for Teams (and SharePoint) • Implications of private and shared channels • Copilot implications for channel content • Enhancing teamwork with Teams • How tabs and connectors help us turn channels into true hubs for teamwork

Thursday 3:30 PM - 4:40 PM · Room D

Administratively Customize Microsoft Teams to our Environment

Microsoft Teams is a powerful tool and collaborative platform for interconnecting applications. These connections span beyond just Microsoft data connection points to 100s of other applications that your ecosystem might leverage. Making these applications easy to access, making data exchange efficient for your uses, and encouraging adoption. In this session, you will learn some of the helpful frontend platforms your users can leverage and how to modify the default configurations in Teams so that each department has its tools upfront. In this session, we will examine Microsoft Teams' structure and how you can change the front-end experience for users through the Microsoft Teams Admin center.

Friday 9:00 AM - 10:10 AM · Room 9

Teams Emergency Operations Center - Modernizing communications in critical incidents

During an emergency or planned event effective communication and collaboration are critical to ensuring a rapid and coordinated response. Coordinating efforts, sharing information, and making fast data informed decisions are top of mind for those trying to provide command and control over an incident. Available to use in commercial and a mix of our Government environments (GCC and GCC High), the Microsoft Teams Emergency Operations Center (TEOC) solution leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications. An open-source solution supported by Microsoft, TEOC includes features such as having a centralized incident creation dashboard, role assignments, records management, mobile, and extended language support. All of these features can be used to quickly disseminate critical information, assign tasks, and track progress. The Microsoft Teams Emergency Operations Center(TEOC) can help emergency response teams can minimize confusion and improve the ability to work together effectively.

Friday 9:00 AM - 10:10 AM · Room D

Meshing Realities: Elevating Meetings and Beyond with Microsoft Mesh

Embark on a transformative journey into the future of collaborative meetings with Microsoft Mesh. In this session, we'll delve into the intricacies of setting up Microsoft Mesh, a groundbreaking platform that seamlessly integrates the virtual and physical worlds. Discover how Mesh revolutionizes traditional meetings, fostering immersive and engaging experiences for remote participants. We'll explore the myriad possibilities that Mesh brings to the meeting room. Join us to unravel the technical nuances of Microsoft Mesh setup and unlock a new era of connected and dynamic meetings.

Friday 10:20 AM - 11:30 AM · Room C

From Chaos to Collaboration: Safe, Secure & Governed Microsoft Teams Collaboration and Meetings

Have you ever thought "My Teams environment is a mess and I need to clean it up!" or "My users don't really pay attention to how they run their Teams meetings even with sensitive topics"? Many organizations feel their Microsoft Teams environments are set up inconsistently and are not well governed or secured. As well, Microsoft Teams meetings have become a critical part of our day, every day, and its important to select the right controls and policies so that meetings are safe and secure. With the move to remote and hybrid work we saw an explosion of Teams usage and adoption! We know these methods of work are here to stay, and with that Teams usage and the number of Teams we have continues to grow. This makes the need for governance and security in Teams critical! In this session, we'll share common tips and best practices for conducting safe and secure Teams meetings. We'll also look at Teams Premium and what it provides to help run secure meetings. We'll show how to govern your Teams collaboration spaces, how to safely enable guest access, and how to secure sensitive data within Teams. Join us to learn how to move from chaos to safe, secure and well-governed Microsoft Teams collaboration!