Friday 1:50 PM - 3:00 PM · Room A1

Best Practices for Connecting to External Data in Copilot Studio

Mark Rackley

Copilot Extensibility Practice Lead @ Protiviti

Copilot Studio is an essential tool for creating your custom agents. It's quick and easy to get started, but all too often we run into scenarios where we need to connect to external data sources and perform tasks that are not native to M365. That's where the power of Custom Connectors come into play. In this session, join MVP Mark Rackley as, together we will build a Sample API and Custom Connector for Copilot Studio. Attendees will learn:

• Deep dive into connecting to external data and best practices for using Actions, Topics, and Generative Answers
• How to effectively connect to a ServiceNow Knowledge base
• How to create and integrate a Custom Connector for Copilot Studio