Thursday 2:20 PM - 3:30 PM · Room G1

Empowering Internal Customer Service Roles with Custom Copilots

Emily Mancini

Founder & Executive Director, Left Uncharted

Internal customer service roles often face the challenge of managing repetitive and interrupt-driven tasks. Microsoft 365’s custom Copilots provide a powerful solution by automating routine processes, allowing professionals to focus more on strategic initiatives and more meaningful work.

Join us as we explore how to develop and implement custom Copilots tailored to support internal customer service roles. We will cover use cases in Human Resources where Copilots can streamline tasks like onboarding, supporting hiring, and addressing benefits questions. Discover how these intelligent assistants can efficiently handle routine inquiries, reducing interruptions and free up valuable time to build deeper connections across the organization. Empower your team with the tools to transform their workflow and enhance their impact.