Thursday 10:50 AM - 12:00 PM · Room 2

Engineering Effective Feedback Systems in the AI-Enhanced Workplace

Christian Buckley

RD+MVP | Award-Winning Product Marketer & Tech Evangelist | Board @TekkiGurus | #CollabTalk podcast + tweetjam

Transformation in the workplace, spurred by Artificial Intelligence, presents unique challenges and opportunities for feedback collection and analysis. This session will focus on the pivotal role of AI in crafting feedback mechanisms that are not only scalable and repeatable but are also crucial in driving meaningful change and improving user interaction. We will dissect various feedback methodologies including surveys, polls, and forums, aligned with Microsoft and industry-leading practices, to achieve comprehensive insights into user behavior, engagement, and return on investment. The session will also cover the importance of internal training solutions such as Adoption.Microsoft, Viva Academy, and M365 Learning Pathways, for fostering an environment conducive to continuous learning and adaptation.

The session is designed to empower those in leadership, user engagement, and tech-readiness roles with the strategic knowledge required to implement and maintain feedback systems that propel both user satisfaction and organizational growth in an ecosystem increasingly dominated by AI.